Technical Delivery Manager Mauritius / EMEA Region

Technical Delivery Manager Mauritius / EMEA Region

About The Job

We are seeking an experienced Technical Delivery Manager based in Mauritius to lead Salesforce delivery initiatives across the EMEA region. In this role, you will be accountable for the end-to-end design, implementation, and integration of Salesforce solutions that support scalable, high-quality business outcomes.

You will work closely with clients, business stakeholders, and cross-functional technical teams to shape delivery strategy, translate business requirements into technical solutions, and ensure successful execution. The role requires strong ownership of delivery governance, technical quality, risk management, and alignment to Salesforce best practices while meeting regional and global objectives.

Key Responsibilities

- Govern based for best cashflow possible with projects
- Keep projects on time or negotiate to allow customers to achieve utilisation regardless of client’s dependencies that are out of control of Nexavenu or the client. - especially for projects paid in milestones.
- Practice and help fine tune our process with managed service clients, so we proactively get approval, with transparency to maximise hours at those clients, while reducing risks for billing at the end of the month.
- Govern with best proactive risk management
- Have oversight with other Project managers of escalations or progress of projects to have continuity post sales to keep a good client relationship in place.
- Act as an extension to the other Consultants in our team
- 10-20% of the time on a weekly basis to be an advisor to clients to help them maximise their use of Salesforce clouds like Marketing Cloud & CRM, Field Service or AI strategy (over the course of your employment, you will be required to stay up to date with the Salesforce ecosystem - to help achieve best outcomes)
- Leverage your technical savviness to avert risks on some projects, delivery timelines, and key milestones
- Prepare, present and deliver scope of works to clients.
- Participate in the Sales Pipeline and People pipeline planning
- Advise on Sales methodology that de-risks implementations for Nexavenu and set right standards and expectations before and at customer SoW contract sign off
- Salesforce (or other Technology) project delivery tasks such as project scoping, solution design, requirements workshops, requirement analysis, project management – including , governing the end to end outcome of solutions including : guiding, advising, reviewing/vetting/critiquing demos, dry-run, work of the consultants and developers;
- Where applicable, you will have the support of other Solution Architects / Consultants
- Pre-sales activities such as scope discovery, sales communications with customers, scope estimation, and sales handover to project team when required to support this activity to help other sales reps capacity; and
- Reviewing quality assurance on projects to ensure that delivered work is aligned with documented customer business requirements.
- Performance of Hours can be split across days during the week as long the Consultant covers client meetings, internal meetings and urgent work to allow clients work to stay on track to the best of their ability during Australian business hours where and when required.
- All hours performed by Consultant will be captured in timesheets with Nexavenu’s timesheet tool for budget monitoring purposes.
- Budget monitoring and Enforcing budgets to realise good margins per project
- Dashboards are present in our Salesforce environment for :
- Budget for each project, - Target burn, burn to date, hrs sold
- Placeholder to track your revised runway (as a process revise our runway every 10days with your project Squad)
- Accrued hrs for managed service per resource
- Revenue capacity, Billable hrs, Utilisation rate
- Lead other “Delivery managers” / “Project Coordinators” in our team in Mauritius / Africa
- Own the resource capacity planning together with key Heads / Project managers
- Help define potential “new metrics” or process not used by Nexavenu to increase efficiency, utilisation, lower cost to serve
- Over the course of the next 12-18 months - lead our Governance for our practice
- (2-3 Delivery managers / project coordinators in Mauritius or collaborate with Mauritius / Sri Lanka Project Coordinators)
- Occasional after hours work to cover France / UK & Ireland timezone (on those particular days, your hours can shift to be 10-7.30/8pm e.g)
- You will be required to perform these duties, and any other duties the employer may assign to you, having regard to your skills, training and experience.

Key KPIs to deliver

Project Profitability, Brand impact

• 30% + margin per project
• Help Maximise hrs for managed service (minimum 20-30hrs+) per month for accounts your manage - while improving our capacity plan
• (Capacity planning best practices would be to have : a 2 - 4 weeks forecast, visibility and best prioritisation for best cashflow aligned with the country director on a weekly basis)
• 4.5 CSAT, that will allow us to achieve a testimonial with client + managed service, + Customer success story
Selling / Upselling

• 1-2 Enterprise Strategy calls per month per client managed ( especially under managed service) - that allows larger buckets of work to be created, additional Salesforce clouds
• Additional connection with AE/RSDs at Salesforce is also a plus you can bring on.
Key Prerequisites (Proven experience):

• Managed projects directly with clients in sprints, or “managed service”
• Technical awareness or knowledge around cloud SaaS systems like Salesforce, Oracle, Servicenow, or equivalent.
• Technical awareness or knowledge of data migration / data governance / change management
• Technical awareness or knowledge of system integration leveraging middlewares and dealing with clients + third party consulting firms or software vendors.
• Experience with doing Capacity planning for resources
• Experience monitoring and influencing project budgets

Nexavenu Edge

Being a smaller Salesforce partner, our success stems from our collaborative environment and a culture that fosters diverse thinking and encourages thought leadership.
It is our firm mantra to give equal opportunity for all our people to thrive.
Work life integration is at the core of the team and founder’s mindset. We welcome applicants from diverse backgrounds. We do not discriminate based on gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
Nexavenu is part of a few initiatives in Mauritius, Africa and the Middle East region to break barriers and give a path to the underserved communities and talents. Building consultants today, producing tomorrow’s founders. Be Part of real impact, not only in Mauritius but elsewhere in the EMEA & APAC regions.

Nexavenu Perks

• Flexible working day: early or late start options
• Career growth planning (Salesforce accreditations)
• Work anywhere in the Middle East, achieve success anywhere
• Competitive base salary + performance-based bonuses (Negotiable)
• Career growth into Sales Executive, Account Executive, or Solution Consultant roles.
• Collaborative, multicultural team across the EMEA and APAC region.

How To Apply

If you're passionate about technology, driven to build relationships, and eager to be part of Salesforce-led innovation, we’d love to hear from you. Please submit your application to hello@nexavenu.com or through this job listing or LikedIn including CV and cover letter. Shortlisted candidates will be contacted by a member of our team.
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Nexavenu and our culture.

Ideal Start Date : ASAP

Ideal Start Date : ASAP

Markets

APAC: Australia, New Zealand & Singapore

EMEA: Mauritius, France, Middle East, Africa

Offices

Salesforce Tower, Sydney, Australia,

Workshop 17, Moka, Mauritius

Nexavenu acknowledges the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging.
We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.

Markets

APAC: Australia, New Zealand & Singapore

EMEA: Mauritius, France, Middle East, Africa

Offices

Salesforce Tower, Sydney, Australia,

Workshop 17, Moka, Mauritius

Nexavenu acknowledges the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging.
We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.

Markets

APAC: Australia, New Zealand & Singapore

EMEA: Mauritius, France, Middle East, Africa

Offices

Salesforce Tower, Sydney, Australia,

Workshop 17, Moka, Mauritius

Nexavenu acknowledges the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging.
We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.